Human Resources

About the Role: 

Are you someone who enjoys working with people? Do you pride yourself on providing outstanding communication and service to others? We are looking for a motivated and enthusiastic professional who wants to work in a mission-driven organization. If you want to further develop your relationship-building skills within a diverse community, this might be the role for you. 

What You’ll Do: 

You will be the initial point of contact in Student Accounts and Financial Aid while you answer questions related to the following:

• Billing and payments 

• Payment plans 

• Introductory St. Olaf financial aid processes

• Room and meal plans

• Student health insurance

• Past due accounts 

• Student account policies and procedures

Who You Are: 

The qualified candidate will have…

• High school diploma or equivalent

• 2+ years of experience of customer service experience in a fast paced environment

• Maintain a valid a valid driver’s license and meet St. Olaf College driver authorization criteria with a satisfactory driving record

It would be helpful if you had…

• Associate’s degree in accounting or related field

• Worked in student accounts or financial aid in higher education

Skills and attributes we would like you to have…

• Amazing customer service skills

• Ability to answer phones, respond to emails, and interact in person with current and prospective students and their families

• Hire, manage, and advise student workers

• Be able to work around frequent interruptions, while maintaining a strong attention to detail and problem-solving

Who We Are:

At St. Olaf College we are dedicated to creating an inclusive and globally engaged community. We believe in fostering different identities, beliefs, and traditions because our differences make us stronger. St. Olaf strives to promote cultural diversity and multicultural understanding and create a campus where individuals of all backgrounds feel accepted and supported. We encourage applications from candidates committed to the enrichment of our diverse community.  

One of the nation's leading liberal arts colleges, St. Olaf serves 3,000 students, ranks #1 among U.S. colleges for the number of students studying abroad, and celebrates carbon-free electrical power.  Its mission is to challenge students to excel in the liberal arts, examine faith and values, and explore meaningful vocation in an inclusive, globally engaged community nourished by Lutheran tradition.  The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, restored, historic river town of 20,000 located 45 minutes south of the Twin Cities.

St. Olaf College offers a comprehensive benefits package including a 9% company retirement match, company monthly contributions to a retirement healthcare account, company contributions to eligible employee’s health savings account, significant tuition discount (up to 80% off) at ACM and ELCA colleges and universities for employee’s children, and generous paid time off. For a full review of benefit offerings, see the summary of the benefits program here:  https://wp.stolaf.edu/hr/benefits/

A summary of the flexible work policy: https://wp.stolaf.edu/hr/flexible-work-policy/

A virtual campus tour:  click here

An overview of Northfield:  click here

An overview of the Twin Cities:  click here

St. Olaf College requires all employees to be up to date with their COVID-19 vaccination, as defined by the CDC. A reasonable accommodation may apply because of a disability or sincerely held religious belief. Compliance with St. Olaf's COVID-19 policy is a condition of employment. Under current guidelines, "up to date" means two boosters for people 50+ and one booster for most people under age 50. If and when this guidance changes, employees will be required to get additional boosters as indicated by CDC guidelines.